Website:
scoutit.in
Job details:
We're looking for
Application Tech Support!
Responsibilities
- Provide voice-based service desk support for client issues
- Identify, analyze, and resolve technical incidents
- Act as the primary interface between client and IT systems
- Ensure timely resolution of service desk tickets
- Follow ITIL-based incident and problem management processes
- Collaborate with internal technical teams for issue resolution
- Maintain service quality and the system performance standards
- Work in rotational shifts as required
- Collaborate with cross-functional teams for issue resolution
- Deliver excellent customer service and support
- Good communication, analytical skills
- Be a team player and collaborate with others
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*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: it,application,analytical skills
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