Application Support Linux

BCE Global Tech

Website: bceglobaltech.com
Job details:
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Job Description

Be part of a team with rotating shifts that cover a 24/7 operation

Update training and support documentation

Respond to and manage new and existing trouble ticket.

Perform tier 1 support level remediations: example restart the application …

Document troubleshooting steps, status, d.iagnostic results, root cause analysis

Engage higher tier support when required, including vendor engagement

Present incident outage report

Execute defined procedures and perform mass updates

Participate in Change Management activities

Complete predefined periodic checklists and develop suggestions for automation

Requirements

Excellent verbal and written communication skills in English (high proficiency)

Attention to detail

Minimum 5 years hands on experience in an application support role

Application knowledge: Network, Element or Fault Management Systems

Software Knowledge: Teams, Outlook, SharePoint, MS Office 365 Suite

OS: Linux, Windows, Solaris

DB: Oracle, MySQL

SSDLC & Security by Design

Network knowledge L2/L3, IP segments (Tool: Wire shark)

Advanced scripting knowledge: Bash, Python, Perl

Basic integration concepts: SOAP XML, REST APIs

Preferred Qualifications

Undergraduate Degree or Diploma in a Computer Science or Engineering Related Discipline

What We Offer

Competitive salaries and comprehensive health benefits

Flexible work hours and remote work options

Professional development and training opportunities.

A supportive and inclusive work environment Click on Apply to know more.