BCE Global Tech
Website:
bceglobaltech.com
Job details:
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Job Description
Be part of a team with rotating shifts that cover a 24/7 operation
Update training and support documentation
Respond to and manage new and existing trouble ticket.
Perform tier 1 support level remediations: example restart the application …
Document troubleshooting steps, status, d.iagnostic results, root cause analysis
Engage higher tier support when required, including vendor engagement
Present incident outage report
Execute defined procedures and perform mass updates
Participate in Change Management activities
Complete predefined periodic checklists and develop suggestions for automation
Requirements
Excellent verbal and written communication skills in English (high proficiency)
Attention to detail
Minimum 5 years hands on experience in an application support role
Application knowledge: Network, Element or Fault Management Systems
Software Knowledge: Teams, Outlook, SharePoint, MS Office 365 Suite
OS: Linux, Windows, Solaris
DB: Oracle, MySQL
SSDLC & Security by Design
Network knowledge L2/L3, IP segments (Tool: Wire shark)
Advanced scripting knowledge: Bash, Python, Perl
Basic integration concepts: SOAP XML, REST APIs
Preferred Qualifications
Undergraduate Degree or Diploma in a Computer Science or Engineering Related Discipline
What We Offer
Competitive salaries and comprehensive health benefits
Flexible work hours and remote work options
Professional development and training opportunities.
A supportive and inclusive work environment
Click on Apply to know more.