CellarStone, Inc
Website:
cellarstone.com
Job details:
Company Description
CellarStone Inc. is a leading provider of Sales Commissions and Incentive Compensation software, as well as Data Integration Solutions. With a product suite that includes QCommission, Easy-Commission, QXchange, and MaxBlox Cloud Application Development Platform, CellarStone leverages its proprietary technology to create innovative solutions. The company serves over 65 industries, such as Accounting, Healthcare, Manufacturing, Technology, and more, catering to both simple and complex sales compensation needs. CellarStone is known for its expertise in delivering tailored solutions and offers free trials for its Easy-Commission product to showcase its capabilities and usability.
Job Description – Customer Support (L1 Support)
Company Name: Cellarstone India Private Limited
Job Role: Customer Support Executive – L1 Support
Experience: 2+ Years
Shift: Rotational Shifts
Location: Chennai - Hybrid
Job Responsibilities:
- Handle Level 1 (L1) customer support queries via phone, email, and chat.
- Perform basic investigation and validation using SQL and Excel to resolve customer issues.
- Respond to customer issues within defined SLAs and provide accurate solutions.
- Log, track, and update tickets using the support/ticketing system.
- Escalate unresolved or complex issues to L2/L3 teams as per process.
- Maintain clear documentation of issues, resolutions, and follow-ups.
- Coordinate with internal teams for timely issue resolution.
- Ensure a professional and customer-focused support experience at all times.
Required Skills & Qualifications:
- 2 to 3 years of experience in Customer Support / L1 Support role.
- Good verbal and written communication skills.
- Good working knowledge of SQL and MS Excel.
- Willingness to work in rotational shifts.
- Technical troubleshooting skills.
- Experience with ticketing tools is an added advantage.
Click on Apply to know more.