Application support Engineer - WFH

AgileEngine

Website: agileengine.com
Job details:
🔥 Application support Consultant - WFH

THIS IS FULLY REMOTE WORKING OPPORTUNITY

We someone who can join in less than 1 month .

Pls read the JD carefully and only proceed if you have the relevant experience.

If you are interested and fulfill the below mentioned criteria then please share below information below.

1. EMAIL ID
2. Years of relevant experience
3. CCTC/ECTC
4. Notice period

Location: Remote, any city in India

• Work Model: Shift-based (24×7 rotation including nights/weekends)
• Role Summary
• Provide L1/L2 operational support for IR’s Elevate platform, ensuring continuous monitoring, incident management, and operational stability across applications and infrastructure.
• Key Responsibilities
• Monitor applications, infrastructure, and services using approved monitoring tools.
• Detect, triage, and resolve incidents based on defined severity levels.
• Perform log analysis and diagnostics to identify root causes of operational issues.
• Execute IR-approved SOPs, playbooks, and runbooks for incident response.
• Escalate complex issues to SMEs according to escalation protocols.
• Maintain accurate incident documentation and operational records.
• Support shift handovers and maintain operational continuity across shifts.
• Participate in on-call rotations and weekend/night coverage.
• Required Skills
• Experience with Linux systems and basic troubleshooting.
• Familiarity with monitoring tools (Datadog, Prometheus, CloudWatch, etc.).
• Understanding of networking, application logs, and system diagnostics.
• Experience with incident management tools (JIRA, ServiceNow, etc.).
• Basic knowledge of cloud environments (AWS preferred).
• Experience: 3–4 years in application support / production support / operations.

Click on Apply to know more.