CO-WORKER TECHNOLOGY AB
Website:
co-workertech.com
Job details:
About Us
We run a professional process and only share your profile with your consent. We hire continuously.
Job description:
- Responsible for end-to-end product operations with a focus on incident, problem, change, and continuous improvement management.
- Perform technical analysis, troubleshooting complex production issues (incidents, problems) while supporting operational improvements through feasibility assessments and requirement analysis.
- Drive the resolution of complex incidents and problems by identifying root causes across the end-to-end functional flow, coordinating with relevant product teams, and ensuring timely corrective actions are implemented.
- Proactively monitoring and responding to escalated incidents from the Operations Command Center, resolving complex cross-service high-priority incidents requiring coordination across multiple teams and providers, and maintaining end-to-end monitoring of cross-journey services.
- Develop a strong understanding of the business and customer journey’s by leveraging operational KPIs and data insights to support business decisions, initiatives, and service improvements.
- Collaborate closely with multiple product teams across, Portfolio brands, downstream systems, and SaaS providers to ensure operational stability, service reliability, and continuous enhancement of daily operations.
- Ensure SaaS providers adhere to agreed Incident and Problem Management SLAs and KPIs in alignment with vendor contracts.
- Participate in governance activities, major business event planning and execution, change request assessments, and ongoing service reviews within the stream scope.
- Support release activities through post-BGL validation, hyper care support, and coordination of rollbacks or fixes with product-specific SRE teams.
- Govern and track service level metrics to ensure operational performance and business continuity objectives are met.
- Participate in 24x7 on-call support for P1/P2 incidents and provide shift-based operational support as required by business needs.
- Self-starter and can operate independently without supervision while driving collaboration, accountability, and operational excellence across teams.
Requirements:
- Up to 5 years of experience in Application production support (L2).
- Experience from e-commerce and understanding the entire purchase and post-purchase journey.
- Ability to collaborate cross departments and functions and comfortable to work with ambiguity.
- Ability to understand the overall architecture and functional flows.
- Experience from ITIL support processes and ITSM tools (e.g., ServiceNow).
- Experience on JIRA, Service Now and Confluence.
- Able to prioritize tasks basis business criticality.
- A passion for problem solving with strong analytical capabilities.
- Good at troubleshooting incidents to quickly arrive at causes for issues
Ready for your next career move? Explore opportunities at Co-Workertech.com
Join our LinkedIn groups for updates on upcoming opportunities! Connect, collaborate, and thrive with industry leaders:
Co-Worker Technology
Co-Worker Renewable Energy Industry Jobs
Click on Apply to know more.