People Prime Worldwide
Website:
people-prime.com
Job details:
EXPERIENCE: 2+ YEARS
Job Description – Application Support Engineer
We are looking for an Application Support Engineer with experience in SQL, Windows Server, AIX, Linux and IIS administration to support business-critical applications and ensure smooth day-to-day operations.
Key Responsibilities
- Monitor and support production applications and services.
- Troubleshoot application, database, and server-related issues.
- Handle incident management, problem management, and service requests.
- Perform SQL queries, database validation, and basic troubleshooting.
- Manage and support OS environments (Windows and AIX server).
- Configure and troubleshoot IIS web server-related issues.
- Coordinate with Application Owner, development and infrastructure teams for issue resolution.
- Monitor application logs, server health, and scheduled jobs.
- Support deployment activities, patching, and maintenance tasks.
- Prepare RCA (Root Cause Analysis) and incident reports.
- Ensure SLA compliance and provide timely updates to stakeholders.
Required Skills
- Good knowledge of SQL queries, joins, procedures, and database troubleshooting.
- Hands-on experience with Windows Server administration.
- Basic to intermediate knowledge of AIX/Linux commands and troubleshooting.
- Experience in IIS, application pools, website hosting, and log analysis.
- Knowledge of ticketing tools such as ServiceNow.
- Understanding of application monitoring and support processes.
- Strong troubleshooting and communication skills.
- Willingness to work in rotational shifts and support production environments.
- Understanding of ITIL processes.
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