Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Tax Reporting Cloud (TRCS)
Good to have skills : NA
Minimum 15 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with cross-functional teams to troubleshoot and enhance system performance, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, utilizing your expertise to deliver effective solutions that meet the needs of the organization and its stakeholders.
Roles & Responsibilities
- Expected to be a Subject Matter Expert with deep knowledge and experience.
- Should have influencing and advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
- Monitor system performance and proactively identify areas for enhancement to optimize user experience.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Oracle Tax Reporting Cloud (TRCS).
- Strong analytical skills to assess system performance and identify issues.
- Experience with troubleshooting and resolving complex software problems.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with software development life cycle and application support processes.
Additional Information
- The candidate should have minimum 15 years of experience in Oracle Tax Reporting Cloud (TRCS).
- This position is based at our Gurugram office.
- A 15 years full time education is required.
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