Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Planning and Budgeting (EPBCS)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure smooth and uninterrupted system operations. The position demands continuous engagement with system performance, collaborating with different teams to maintain the reliability and efficiency of critical applications, and adapting to evolving technical environments to support business needs effectively.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Oracle Planning and Budgeting (EPBCS).
- Strong analytical and problem-solving abilities related to enterprise performance management systems.
- Experience in diagnosing and resolving software issues within complex business applications.
- Ability to work with various system components and understand their interdependencies.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Familiarity with system monitoring tools and incident management processes.
Additional Information
- The candidate should have minimum 3 years of experience in Oracle Planning and Budgeting (EPBCS).
- This position is based at our Gurugram office.
- A 15 years full time education is required.
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