Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SailPoint IdentityIQ
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills
- Must To Have Skills: Proficiency in SailPoint IdentityIQ.
- Experience with identity and access management concepts and lifecycle management.
- Strong troubleshooting skills in complex software environments.
- Ability to analyze logs and system data to diagnose issues effectively.
- Familiarity with integration of identity management solutions with enterprise applications.
- Knowledge of scripting or automation to streamline support tasks.
Additional Information
- The candidate should have minimum 5 years of experience in SailPoint IdentityIQ.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
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