Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText Documentum
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText ECM Tools. - Strong understanding of application support processes and methodologies. - Experience with troubleshooting and resolving software issues. - Familiarity with system monitoring tools and performance tuning. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 3 years of experience in OpenText ECM Tools. - This position is based at our Bengaluru office. - A 15 years full time education is required.
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