Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Functional Test Planning, Personal Insurance
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain system reliability and efficiency throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business impact.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Functional Test Planning, Personal Insurance.
- Strong analytical skills to diagnose and resolve complex software issues effectively.
- Experience in monitoring and supporting multi-component business systems to ensure operational stability.
- Ability to communicate technical information clearly and collaborate with diverse teams.
- Familiarity with software lifecycle processes and incident management practices.
- Skilled in documenting technical problems and solutions to maintain comprehensive support records.
Additional Information:
- The candidate should have minimum 3 years of experience in Functional Test Planning.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
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