Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Asset Management
Good to have skills : Asset Life Cycle Management
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure effective communication within the team.
- Implement best practices for software support.
- Continuously improve processes and procedures.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Asset Management.
- Strong understanding of asset life cycle management.
- Experience in software troubleshooting and issue resolution.
- Knowledge of ITIL framework for service management.
- Familiarity with incident management tools.
- Ability to work under pressure and meet deadlines.
Additional Information:
- The candidate should have a minimum of 5 years of experience in Asset Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.
, 15 years full time education
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