Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ivalua
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure the stability and efficiency of critical software applications.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and enhancements to improve performance.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ivalua.
- Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
- Experience in monitoring and maintaining enterprise software applications to ensure high availability.
- Ability to analyze system logs and performance metrics to detect anomalies.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and incident management practices.
Additional Information:
- The candidate should have minimum 3 years of experience in Ivalua.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
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