Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Business Requirements Analysis
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of applications, all while maintaining a focus on delivering exceptional service to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and procedures to enhance team knowledge.
- Engage with users to gather feedback and identify areas for improvement in application performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Business Requirements Analysis.
- Strong analytical skills to assess business needs and translate them into technical requirements.
- Experience in troubleshooting and resolving software issues effectively.
- Ability to communicate complex technical information clearly to non-technical stakeholders.
- Familiarity with software development life cycle methodologies.
Additional Information:
- The candidate should have minimum 3 years of experience in Business Requirements Analysis.
- This position is based at our Pune office.
- A 15 years full time education is required.
, 15 years full time education
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