Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Warehouse Management
Good to have skills : A&D Aftermarket
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure smooth and uninterrupted system operations. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain the reliability and performance of critical software applications within the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document and communicate findings and solutions clearly to stakeholders and team members.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Warehouse Management.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong problem-solving abilities to diagnose and resolve complex software issues.
- Familiarity with system monitoring and diagnostic tools to track application performance.
- Ability to analyze logs and system data to identify root causes of incidents.
- Effective communication skills to interact with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in BlueYonder Warehouse Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
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