Accenture
Website:
accenture.com
Job details:
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Selenium
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to understand system behavior and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to identify root causes of system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster skill development and knowledge sharing.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Selenium.
- Experience in designing and executing automated test scripts to ensure software quality.
- Strong analytical skills to diagnose and troubleshoot complex application issues.
- Familiarity with software development life cycle and agile methodologies.
- Ability to work with various testing frameworks and tools to support application stability.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Selenium.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
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