Manager, ASO Quality Execution

The Manager, ASO Quality Execution, is responsible for upholding Apple's world-class standards by ensuring flawless execution and consistency across all digital touch points on the Apple Online Store. Reporting to the Senior Manager of ASO Quality, this role will oversee end-to-end efforts for major initiatives and drive a culture of quality, embedding excellence into every step of execution and establishing the highest standards for a seamless experience. Optimize and execute validation processes, including Pre-Live testing and Post-Production validation, ensuring seamless quality assurance across all digital touch points. Effectively handle resources, including the Managed Service Vendor (MSV) Quality team and other flexible workforce members, to ensure smooth execution and adaptability to changing priorities. Handle and triage priority tickets, manage escalations, and conduct root cause analysis to proactively address quality issues in a fast-paced environment. Define and implement key quality metrics (e.g., test case coverage, test efficiency, defect leakage) to track and enhance validation effectiveness. Develop and maintain real-time reporting through a quality dashboard to drive data-driven decision-making.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.