Vietnamese Language QA Analyst

Project Overview: Join an exciting long-term opportunity in the e-commerce space! This project focuses on enhancing the performance of an intelligent FAQ Bot customer service solution. You will help identify system issues, propose improvements, and evaluate responses from a full-cycle perspective. Responsibilities: Annotate and evaluate e-commerce-related text data Identify issues across the system and contribute to solution analysis Help improve the accuracy and effectiveness of an AI-powered customer service bot Qualifications: Native Vietnamese speaker Currently located in European regions or in United Kingdom, Brazil, Canada, Israel, Japan, South Korea, Philippines, or Malaysia Experience in the e-commerce and/or customer service industry preferred QA/Quality Analyst background is a plus, not required English proficiency: Minimum B2 level Must have access to a laptop or desktop (Windows 10 or later, macOS, or Linux) Duration: Start Date: August 2025 End Date: January 2026 (6-month engagement) Expected Workload: 4–8 hours/day

CrowdGen by Appen