Apollo Tyres Ltd is an international tyre
manufacturer and the leading tyre brand in India. The company has multiple
manufacturing units in India and a unit each in The Netherlands and Hungary.
The company markets its products under its two global brands – Apollo and Vredestein,
and its products are available in over 100 countries through a vast network of
branded, exclusive and multi-product outlets.
Job Title: FTS Executive
Location: Kolkata
Reports to (Position):
Department/Function:
Main
Responsibilities / Job Summary
(Primary
deliverables of role and its scope)
Claim and complaint management
Product feedback to R&D and Sales
Demand Generation Activities
Training – of internal and external staff
Market Intelligence – current practices by
the competition, latest trends in customer service and customer experience
Implementation of Marketing and Service
Initiatives
Sales
support – support sales team in timely customer complain resolution, sales
generation through customer activities etc.