About the role
The Business Manager will be responsible for leading the organization's business development, sales, and operational strategies to achieve sustainable growth and exceptional client service delivery. This will include identifying new business opportunities, nurturing client relationships, driving the company's market position as a trusted specialist in B-BBEE advisory services, ensuring that the business is financially sustainable through effective commercial strategies, ensuring operational excellence, ensuring the back-office function is lean and effective; and identifying and onboarding new Advisors.
Duties & Responsibilities
Developing and executing a clear commercial strategy aligned with the company's mission and goals
Monitoring industry trends and regulatory changes related to BBBEE and ensuring the company remains a market leader
Analysing market data and client feedback to recommend service enhancements
Fostering collaboration across Advisory teams to deliver comprehensive BBBEE solutions
Positioning the company as a thought leader by ensuring ongoing training and professional development for the Advisory team
Identifying and pursuing new business opportunities and potential clients
Researching and analysing market trends to identify growth opportunities
Leading marketing and business development initiatives
Building and maintaining strong relationships with clients to ensure satisfaction, retention and business growth
Developing and implementing engagement strategies including workshops, webinars and strategic forums
Staying updated with developments in BBBEE legislation and best practices
Supporting and leading the Advisory team to deliver accurate and relevant client solutions
Maintaining relationships with industry experts and regulators to ensure alignment and influence
Ensuring continuous professional development of the Advisory team
Identifying and recruiting new Associated Advisors to expand the company's Advisory capacity
Developing and implementing onboarding processes for new Associated Advisors to ensure alignment with company values, standards and operational practices
Establishing and maintaining contracts, performance monitoring systems and engagement guidelines for Associated Advisors
Fostering strong relationships with Associated Advisors to ensure their long-term engagement and effectiveness
Working closely with the Business Manager to identify project opportunities within BBBEE progress reporting and transformation impact reporting for companies
Ensuring that transformation reporting effectively reflects the impact of BBBEE contributions, expenditure and initiatives
Pooling together a combination of internal skills from Associates and Advisors or sourcing required expertise from the market to ensure project success
Allocating the right resource or combination of individuals to client projects or accounts based on expertise, client needs and project objectives
Ensuring seamless co-ordination between internal and external stakeholders to optimise project execution and impact
Setting and achieving sales targets and revenue goals
Developing strategic sales and marketing plans to expand the client base
Creating and maintaining a client pricing framework for Advisors and projects
Creating compelling proposals tailored to client needs
Negotiating contracts and pricing to maximise profitability
Preparing and managing sales forecasts, budgets and performance reports
Ensuring efficient and effective back-office operations
Developing and managing commercial strategies that make the back-office function financially self-sustaining
Establishing a viable revenue share model and cost-incentive structures that benefit both back-office resources and the business
Standardising processes for quality and productivity
Managing client projects while ensuring adherence to service level agreements and regulatory requirements
Facilitating collaboration between internal and external stakeholders
Maintaining centralisation and proper filing of client-related documentation
Strategically structuring project teams to ensure costs are well planned and aligned with the company's revenue share model
Ensuring that fee or commission structures enable commercial viability while balancing competitive payouts with sustainable business margins
Monitoring project cost allocations to maintain financial efficiency while covering internal overheads and cost of services
Providing insights and recommendations on resource allocation to optimise profitability and maintain high-value service delivery
Developing and managing budgets and financial strategies
Monitoring financial performance and cost control
Implementing risk management strategies
Ensuring compliance with relevant legislation and company policies
Maintaining accurate records of client interactions, contracts and billing
Leading, mentoring and developing a team of Associates, Advisors and support staff
Fostering a culture of collaboration, learning and innovation
Planning and scheduling training programmes for team development
Monitoring and managing team performance while ensuring alignment with business goals