About the role
The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX's apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.
Manage and resolve technical support tickets.
Partner with Product Manager and R&D teams to prioritize support tickets.
Facilitate effective and proactive communications with both internal and external customers.
Test product-level functionality and new releases. Identify and communicate areas for improvement.
Serve as the technical expert for our client software implementations.
Manage software upgrades on scheduled date.
Serve as a primary contact for our client's IT department.
Troubleshoot network, database, and software problems for our client implementations.
Configure system settings and options, and execute unit/integration/acceptance testing.
Create rules and data transfer mappings using SQL query.
Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
Manage setup of technical environment for hosted clients.
Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
Work with Help Desk personnel to resolve client installation issues.
The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.
About the company
At apexanalytix, we're lifelong innovators! Since the date of our founding nearly four decades ago we've been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We're the perfect balance of established company and start-up. You will find a unique home here.
And you'll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you'll be helping build that reputation.
