- Experience
- 2+ yrs
- Location
- Winston-Salem, North Carolina, United States
- Job type
- Full-time
Required skills
- compliance
- cross-functional
- customer service
- Outlook
About the role
About the role
Responsible for independently managing servicing and claims workflows across the MI lifecycle. This role handles moderately complex transactions and begins contributing to process improvement, analysis, and cross-functional collaboration.
What you'll do
- Manage servicing activities including premium reconciliation, billing inquiries, and certificate updates
- Process claims documentation and support claim calculations under guidance
- Handle non-routine customer inquiries and resolve issues with limited supervision
- Ensure compliance with MI policies, procedures, and regulatory requirements
Support reporting, including data validation and trend identification - Collaborate with internal teams (Underwriting, IT, Claims, Compliance)
- Assist in identifying process gaps and improvement opportunities
- Support system testing and quality control efforts
- Contribute to onboarding and training of new hires
- Escalate complex issues appropriately
- Deliver stellar customer service to our Customers (Internal and External, Vendors and Business Partners
- Service the Anza book of business with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
- Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the Anza MI Corporation
Qualifications
- Bachelor’s degree or equivalent experience
- 2-5+ years relevant experience
- Working knowledge of mortgage servicing and/or claims processes
- Strong problem-solving and analytical skills
- Ability to manage multiple priorities independently
- Effective communication and stakeholder interaction skills
- Attention to detail with strong accuracy standards
What We Offer
- Competitive compensation and performance-based incentives
- Comprehensive health, dental, and vision coverage.
- 401(k)
- Generous PTO and flexible work arrangements.
- Opportunities for leadership growth in a high-impact, rapidly evolving organization.
About Anza Mortgage Insurance Company
Provides mortgage insurance and credit risk protection for lenders.
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