Ops Associate Manager-Lending (Loan IQ)

This role is responsible for managing all processes for new Jurisdiction GIFT CITY within India. It caters to Institutional, Corporate, and Commercial & Private Banking segments. This role requires strong stakeholder management, operational planning & execution, team management and operational controls. Role Responsibilities: Manage cost ensuring effective unit cost control Identify and improve efficiency and effectiveness within the teams Work with the Function Head and IIB Execs and Senior Execs to establish and execute the strategic plan and direction for the team in Bangalore Ensure that teams meet customer charter measures, including definitions, measures and controls Ensure quality outcomes are delivered, in line with SLAs, to maximise customer satisfaction Drive changes effectively ensuring BAU is well managed at all times Ensure adherence to ANZ policies, processes and external regulatory/legislative requirements Bring together multiple business functions, streamlining process and maximising customer experience Identify and implement ongoing improvements to reduce operating costs Manage operational risks closely ensuring risks are proactively identified and minimised Ensure adherence to accreditation framework without any deviations from the standards established Manage talent pipeline and leadership development Support senior management to drive a performance management culture Maintenance of Rating 2 or better in the Audit and manage any issues until resolved