Business Analyst - Case Management & Orchestration (Institutional Digital Service Desk) (Bangaluru, IN)

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As  Business Analyst Digital Service Desk, you will lead the implementation Case Management and orchestration platform for Institutional that will support Institutional’s customer proposition on single window for global customer contacts and case management for account, channel and entitlement fulfillment.

Reporting to Business Analyst Lead, this role will design, implement, and embed operational process and operational control uplift, with a focus on sustainable solutions that provide drive simplification and automation and improve end to end customer and banker experiences.

This role will also work closely with a wide range of stakeholders in the Division (business, operations, technology, projects) and Group (finance, risk, data governance, technology) to ensure a well-managed delivery.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Manyata  Tech Park ,Bangalore 

What will your day look like?

As a Business Analyst, you are accountable for

• Collaborating with Institutional business teams, operational teams, and financial crime units to define business requirements, assess impacts, and design solutions.
• Planning and facilitating workshops with multiple stakeholders and initiative groups to drive accurate requirement outcomes for a broad strategic agenda.
• Documenting requirements and designs at a level of detail and clarity that enables technology teams to develop and test effectively.
• Mapping processes and activities across the Institutional division to identify inefficiencies and improvement opportunities.
• Identifying issues or weaknesses in existing processes and recommending solutions.
• Developing requirements for technology releases, creating test scripts, and supporting testing phases in collaboration with business teams.
• Driving continuous improvement across client servicing processes and within the BA team to adopt best practices.
• Collaborating within the BA team to balance workload and align priorities for implementing agreed solutions and business change recommendations.
• Preparing training documentation and reviewing customer-facing artefacts to ensure accuracy and usability.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 7–10 years of experience as a Business Analyst in Financial Services or related domains, with exposure to case management and platform implementation.
• Consulting background or previous BA experience in Financial Services.
• Strong experience working on large-scale projects/programs involving multi-country rollouts.
• Extensive project integration and implementation experience.
• Proven track record in customer experience project delivery.
• Ability to work autonomously on moderately complex tasks and collaborate effectively as part of a team.
• Expertise in all aspects of project & program life cycles; ability to operate in waterfall or agile approaches.
• Experience in a controls-focused and process-driven environment.
• Strong stakeholder management skills, including interaction at senior levels and maintaining credibility through solid delivery.
• Analytical skills for compiling and interpreting data.
• Ability to manage priorities and resolve conflicts professionally.
• Experience in project delivery or embedding business change would be highly regarded.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108260

Job Posting End Date

25/12/2025 , 11.59pm, (Melbourne Australia)