Contact Centre Service Consultant

As the first point of contact, you'll deliver outstanding customer service by solving problems, supporting everyday banking needs, and guiding customers to the right financial solutions. You'll connect with customers via phone and digital channels, delivering smooth and efficient banking experiences. As part of a collaborative team, you'll also support customers in transitioning to digital banking. We'll provide full training—you don't need to know everything from day one. What matters most is your willingness to learn, your empathy, and your ability to make people feel heard.

ANZ is Aotearoa New Zealand's oldest bank, with origins stretching back to 1840. We provide banking and financial products and services to over 8.5 million retail and business customers, including almost one in two New Zelanders, and have an extensive network of banking specialists and experts spanning close to 30 markets around the world. Our expertise, products and services make us a bank. Our people, purpose, values and culture make us ANZ. We're a work whānau which collaborates to create opportunities, deliver what matters and succeed together.