Application Engineer II - Optics (Zemax OpticStudio)

Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use engineering knowledge to provide technical post-sales support, find solutions to various technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of Optics simulation techniques to provide the highest level of technical support to Ansys Zemax customers and Channel Partners worldwide. Adhere to support processes to ensure high-quality, timely customer service that results in high customer satisfaction. Develop technical expertise in one or more simulation areas for Optics applications. Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Create best practice documentation based on experience working with customers. On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings. Participate in other strategic team and company initiatives, as needed.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results