Position Title: Men’s Locker Room Lead
Department: Locker Room / Housekeeping
Reports To: Clubhouse Manager
Position Summary:
The Men’s Locker Room Lead is responsible for overseeing the daily operations, cleanliness, and member experience within the men’s locker room. This role ensures a high standard of service, maintains an organized and pristine environment, and supports locker room attendants in delivering exceptional hospitality to members and guests.
Key Responsibilities:
- Supervise and support locker room attendants during assigned shifts
- Ensure the locker room, restrooms, steam/sauna areas, and lounge spaces are consistently clean, stocked, and well-maintained
- Provide a high level of personalized service to members, including greeting, assisting with lockers, and responding promptly to requests
- Maintain inventory of supplies (towels, toiletries, cleaning products) and communicate ordering needs
- Conduct regular inspections to uphold club standards of cleanliness and presentation
- Assist with laundry operations, including towel service and uniform handling as needed
- Train new team members on locker room procedures, service standards, and expectations
- Address member concerns or feedback in a professional and timely manner
- Ensure all safety, sanitation, and club policies are followed
- Coordinate with other departments to support overall clubhouse operations
Qualifications:
- Previous experience in hospitality, housekeeping, or club operations preferred
- Strong attention to detail and commitment to cleanliness
- Excellent customer service and communication skills
- Ability to lead by example and support a team environment
- Dependable, organized, and able to manage multiple tasks
- Flexible schedule, including early mornings, evenings, weekends, and holidays
Physical Requirements:
- Ability to stand, walk, and move for extended periods
- Ability to lift and carry up to 25–50 lbs (towels, supplies, etc.)
- Comfortable working in warm/humid environments (steam/sauna areas)
