The Sr. Specialist - Client Delivery Create - is responsible for coordination and execution of day-to-day service delivery tasks for assigned accounts, ensuring accuracy and timely completion in a fast-paced environment. Key responsibilities include managing templates and assets, updating platforms, and supporting print and fulfillment activities such as order processing and inventory management. The role collaborates with cross-functional teams to communicate client needs, maintain documentation, troubleshoot issues, and ensure clear communication with manager guidance. Additional duties include preparing client documentation, training materials, and tracking project time for accurate forecasting and billing
Support technical and creative project tasks, including coordination, execution, and quality checks, with regular direction and oversight from manager
Coordinates cross-functional work to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams with manager guidance
Create and maintain accurate client documentation, including timelines, status reports, meeting agendas, and meeting minutes.
Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users.
Build and maintain a deep understanding of Ansira products, including key features, and use cases, to effectively execute assigned tasks and support end-to-end delivery for assigned clients. and start to make recommendations based on assigned client goals with manager direction
Required Skills/Abilities
Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field.
3-5 years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.