About the role
The CX team at Angel One is driving customer service enhancements with a digital-first approach. Angel One is scaling IVR, Chat assistant and a few other avenues to provide a seamless support experience to our users.
What you will do:
Understand the entire customer support and communications landscape at Angel One. It includes multiple channels such as push notifications, toll-free calling, email support, chatbot, etc.
Build a coherent and integrated view of customer support and communication interactions across channels.
Work closely with the product managers to measure and track the key performance metrics that are tracked as well as dashboarded.
Work with the tech team to create and manage data pipelines for multiple features and journeys.
Manage raw data from different sources such as Salesforce, Ozonetel & other internal tech systems.
Build dashboards for various metrics and actively bring out the key insights.
Should be based in Bangalore and work from the office for at least two days in a week.
About the company
Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years.
Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.
Be part of something huge: Be at the Forefront of Fintech Innovation
Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working.
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