Data Analytics Intern

The CX team at Angel One is driving customer service enhancements with a digital-first approach. We are scaling IVR, Chat assistant and a few other avenues to provide a seamless support experience to our users. What you will do: Understand the entire customer support and communications landscape at Angel One. It includes multiple channels such as push notifications, toll-free calling, email support, chatbot, etc. Build a coherent and integrated view of customer support and communication interactions across channels. Work closely with the product managers to measure and track the key performance metrics that are tracked as well as dashboarded. Work with the tech team to create and manage data pipelines for multiple features and journeys. Manage raw data from different sources such as Salesforce, Ozonetel & other internal tech systems. Build dashboards for various metrics and actively bring out the key insights. Should be based in Bangalore and work from the office for at least two days in a week. Who you are: Highly proficient in SQL and who can handles large data sets/tables in AWS Redshift, Databricks, Python, etc. Experience in data visualizations in tools like Tableau. Ability to relate the user journey/behavior with data from across different sources. Ability to make sense out of data and trends – should be able to validate the data independently to differentiate between real changes in trends and data accuracy/pipeline issues. Broad mindset towards data – give a very high emphasis to well contextualized data.

Angel One Limited (formerly known as Angel Broking Limited) is a Fintech company providing broking services, margin trading facility, loan against shares, research services, depository services, investment education and financial products distribution to its clients, on a mission to become the No. 1 fintech organization in India. With more than 11 million registered clients and over 28 million app downloads, we are onboarding an average of about 400K new clients every month. We are working to build personalized financial journeys for our clients via a single app, powered by new-age engineering tech and Machine Learning. We are a group of self-driven, motivated individuals who enjoy taking ownership and believe in providing best value for money to investors through innovative products and investment strategies. We apply and amplify design thinking with our products and solution. We have a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are remote-first, with people spread across the country. Come on Onboard, to become a part of this epic journey! We are aggressively hiring Engineers, Product Managers & Data science rockstars across India.. check out our career's sections!