American Express
Website:
americanexpress.com
Job details:
Job Description
The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
Responsibilities
- Drive analytical and control-focused initiatives from problem definition through execution and monitoring
- Assess data, processes, and controls to identify gaps, inconsistencies, and risk areas
- Perform root cause analysis on issues and partner with stakeholders to implement practical solutions
- Develop and track key metrics (KRIs/KPIs) to monitor performance, data health, and process effectiveness
- Analyze datasets to generate insights, identify trends, and support data-driven decision making
- Support design and implementation of controls and monitoring frameworks to improve accuracy and reliability
- Collaborate with cross-functional teams (Business, Risk, Compliance, Data) to align priorities and drive outcomes
- Support investigations, escalations, and remediation tracking related to data, process, or control gaps
- Contribute to process improvements with a focus on scalability, efficiency, and automation
- Participate in governance, reporting, and ongoing improvement initiatives
Qualifications
QUALIFICATIONS
- Graduate/Postgraduate in a quantitative or business field
- 3+ years of experience in Data Quality, Data Analysis, Risk, or related domains
- Certifications in Data Analytics, Risk, or Process Excellence are a plus
Key Skills
- Strong analytical and logical thinking with a structured problem-solving approach
- Ability to quickly understand data flows, identify gaps, and drive practical solutions
- Experience working with data tools (e.g., SQL, Excel, Power BI); Python or automation skills are a strong plus
- Understanding of data quality dimensions (accuracy, completeness, consistency, timeliness)
- Ability to build and scale data quality checks, controls, and monitoring frameworks
- Strong ownership mindset with ability to operate independently in ambiguous environments
- Effective stakeholder management and clear communication of data issues and impact
- Continuous improvement mindset with focus on efficiency, automation, and scalability
- Knowledge of merchant processing business, authorization, and submissions processes, and understand how technical specifications impact the merchant/processor, acquirer, issuer, and the network.
- Familiarity with Merchant/Network Force
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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