Innovior
Website:
innovior.com
Job details:
About the Role
We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies.
The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises.
This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly.
Key Responsibilities:
Client Support & Service Delivery:
- Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs
- Provide clear, professional updates and resolutions to clients via ticketing systems and email
- Support ongoing managed services activities, including incident handling, service requests, and minor enhancements
- Escalate complex issues to senior consultants and technical specialists as required
Client Engagement:
- Build strong working relationships with client stakeholders through clear communication and regular updates
- Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements
- Represent the SSP professionally as a first point of contact for supported clients
Reporting, Governance & PMO Support:
- Support centralised PMO activities within the SSP, potentially including:
o Status reporting and tracking
o Risk, issue, and dependency registers
o Maintaining delivery documentation, templates, and standards
- Assist with improving service processes and governance over time
Project & Secondment Support:
- Be seconded to project teams as required to support new or existing client engagements
- Assist with project activities such as documentation, testing, deployment support, and post-go-live activities
- Return to the SSP between engagements to continue supporting managed services and platform activities
Learning & Capability Development:
- Actively develop skills across consulting fundamentals and delivery best practices
- Upskill in relevant technologies such as:
- o Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- o UiPath or other automation platforms
- o Azure services and data analytics
- Work closely with senior consultants to build technical and professional capability
Skills & Qualifications:
Required:
- 1 year of experience with Power Platforms such as Power Apps, Power Automate and UiPath
- Strong written and verbal communication skills with excellent email etiquette
- Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment
- Comfortable working in client-facing situations and presenting updates confidently
- High attention to detail and a proactive, problem-solving mindset
- Willingness to learn and adapt across multiple service lines
Desirable:
- Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)
- Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies
- Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)
- Exposure to professional services, internships, or client support environments
What's in it for you-
- Perfect work-life balance
- Career growth roadmap towards a Power Platform Consultant/Developer
- Exposure to work with Australian Clients
- Supportive, people-first culture
P.S: The shift timings will be 4:30 am - 12:30 pm IST
Click on Apply to know more.