Salt Lake City Corporation
Website:
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Job details:
JOB DESCRIPTION: ANALYST, FINANCIAL CRIMES OPERATIONS
Work Location:Hybrid inGurgaon,India
Position Overview
PFI Innovation Centre India is an exciting new innovation center. We’re building a future that helps people live better lives longer— and we’re looking for bold thinkers and team players to help us do it. Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
a Purpose Driven Company – 150 Years
While the PFI Innovation Centre India brand is new to India, you’ll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At PFI Innovation Centre India, you’ll find a high-performance culture that’s flexible, collaborative and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable ourselves, always focused on delivering for our customers. It’s the standard we choose every day as we grow, perform, and win as one team.
We offer valuable leadership, mentoring and learning opportunities, paired with flexibility and support to help you thrive.
Whether you're just starting out or ready to take your next step, we’ll help you grow with purpose and do the best work of your career.
The Analyst, Financial Crimes Operations plays a vital part in enabling the GFCU and US FCPU teams to provide timely responses to escalations, inquiries, and requirements received at US and global level through their mailboxes. It ensures that incoming matters are reviewed, prioritized, and assigned efficiently, allowing subject matter experts to focus on analysis and decision-making.
The position also supplies relevant information that supports visibility, analysis, monitoring, resource allocation, strategic planning, and operational efficiency. By doing so, it also helps both teams proactively address potential compliance risks before they escalate into regulatory or reputational issues.
Organizational Structure
This role is part of the Global Financial Crimes Unit. The Analyst maintains strong working partnerships with the US Financial Crimes & Privacy leadership and collaborates regularly with other teams, such as CRM and data analytics.
Key Responsibilities
- Manage and triage incoming inquiries through Global and US Financial Crimes mailboxes, ensuring proper categorization, prioritization, and assignment.
- Monitor mailbox workflow to ensure Service Level Agreements (SLAs) adherence and timely follow‑up.
- Oversee the Gifts & Entertainment (G&E) reporting process, including tracking submissions and responses.
- Prepare monthly and ad hoc analytics and reporting for the activity in the mailboxes and G&E tool.
- Support development and maintenance of compliance trackers, dashboards, and SharePoint resources.
- Assist with drafting and formatting internal presentations, training materials, and documentation.
- Collaborate with CRMP and Data Analytics teams to enhance monitoring capabilities and develop advanced G&E analytics.
- Contribute to continuous improvement by identifying inefficiencies in processes under her/his scope and proposing workflow optimization opportunities.
- Support in developing automation and self-service tools to reduce manual processes into the area.
Performance Indicators
- SLA adherence for mailbox triage.
- Accuracy in inquiry classification and routing.
- Quality, clarity, and consistency of reporting materials.
- Effective collaboration with cross‑functional teams.
Tools & Systems
- Microsoft Office Suite (Word, PowerPoint, Outlook, SharePoint, Teams, advanced Excel‑based analytics tools).
- Power BI (dashboards and visualization).
- STAR G&E, and
- OpenPages.
Qualifications & Experience
- Bachelor’s degree in economics or law or related fields.
- 2+ years of experience in compliance, control, audit or risk management functions.
- Strong analytical skills with experience managing high‑volume workflows and data.
- Ability to work with cross‑functional stakeholders.
- Experience in data analytics is a strong plus.
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