JLL
Website:
co.jll
Job details:
Analyst - Accounts Receivable
We are seeking an Analyst to support collection of lease rent, fees, and expenses within our commercial real estate portfolio. This role reports to the Team Leader/Assistant Manager and contributes to effective AR operations and continuous process improvement.
What this job involves:
Collection Activities - Follow up on outstanding payments, manage assigned accounts, and resolve payment queries through effective communication
Cash Application Support - Assist in matching and applying payments to customer accounts, reconcile payment discrepancies, and ensure accurate posting of receipts
Process Documentation - Prepare and update Standard Operating Procedures (SOPs) for collection and cash application activities, document best practices, and maintain process guidelines for team reference
Compliance & Quality - Ensure all collection and cash application activities comply with established SOPs and company policies, maintain audit-ready documentation, and follow regulatory requirements consistently
Reporting & Tracking - Monitor collection metrics, maintain accurate records in tracking systems, and support monthly performance reports
Process Improvement - Identify inefficiencies in current processes, suggest lean improvement ideas to reduce turnaround time and effort, and support implementation of approved enhancements
Problem Solving - Identify payment issues, escalate complex cases when needed, and support resolution efforts with guidance from senior team members
Stakeholder Management - Build and maintain professional relationships with internal teams (Finance, Property Management, Legal) and external clients, communicate professionally across all levels, and manage expectations effectively
Team Collaboration - Work closely with cross-functional teams to resolve payment challenges, respond promptly to stakeholder queries, and coordinate on collection strategies
Continuous Learning - Participate in training programs and develop collection skills through practical experience
Sound like you?
Our successful Analysts:
- Have strong attention to detail and accuracy
- Communicate professionally and confidently with clients and colleagues at all levels
- Demonstrate maturity in handling sensitive conversations and challenging situations
- Take ownership of assigned tasks and follow through to completion
- Work well in structured environments while identifying opportunities for improvement
- Show eagerness to learn and develop expertise
- Possess basic accounting knowledge and process-oriented mindset
To apply you need to be:
Education - B.Com or equivalent
Experience - 2-4 years in accounts receivable, collections, cash application, or finance operations
Preferred Background - Candidates with experience in both collections and cash application will be strongly preferred
Technical Skills - Basic accounting knowledge and good MS Excel skills (formulas, pivot tables, VLOOKUP)
Communication - Good written and verbal communication skills with ability to manage stakeholder relationships professionally and maturely
Attributes - Self-motivated, organized, detail-oriented, process-focused, and able to meet deadlines
Added Advantage - Experience in SOP creation, exposure to process improvement initiatives (Lean/Six Sigma basics), knowledge of real estate accounting or Property Management Systems
What we can do for you:
At JLL, we help you realize your full potential in an entrepreneurial and inclusive work environment through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Click on Apply to know more.