- Location
- Bangalore, Karnataka, India
- Job type
- Full-time
About the role
Ensure an organization-wide culture aligned with its Vision and Values with a special focus on Service Excellence on all parameters
Manage day-to-day location operational activities at the assigned location and meet Revenue and Operational target including high customer satisfaction and location + self KPIs
Ensure zero audit variance at the assigned location and prevent unethical practices
Ensure 100% compliance with policy & procedures
Responsible for the P&L of the location.
Maintain low attrition and train the staff to ensure optimum performance of individuals and location
Liaise with cross functional team as required to ensure seamless operation of assigned location
Resolve all escalations with high accountability
High responsiveness – Email, messages or WhatsApp and punctuality
Support the organization in legal activities
Requirements
Troubleshooting computer and Mobile devices hardware, Applications and Operating system Mandatory
Knowledge of Mac OS and iOS troubleshooting is a must
Excellent customer handling skills with professional language fluency is a must
Spoken and written communication skills of English and local language with neighboring states languages is a must
Time Management, Organizational problem-solving and analytical skills
Ability to work with others and find creative solutions to current and future challenges
Proficiency in using Spreadsheets and ability to analyze data and arrive at meaningful outputs.
Should be able to handle customer queries and should aim at customer delight.
Self-driven & goal-oriented and willing to work on Weekends – if the need arises.
About Ample
Retailer of consumer electronics and enterprise technology solutions provider.
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