Location Incharge

• Ensure an organization-wide culture aligned with its Vision and Values with a special focus on Service Excellence on all parameters
  
• Manage day-to-day location operational activities at the assigned location and meet Revenue and Operational target including high customer satisfaction and location + self KPIs
  
• Ensure zero audit variance at the assigned location and prevent unethical practices
  
• Ensure 100% compliance with policy & procedures
  
• Responsible for the P&L of the location.
  
• Maintain low attrition and train the staff to ensure optimum performance of individuals and location
  
• Liaise with cross functional team as required to ensure seamless operation of assigned location
  
• Resolve all escalations with high accountability
  
• High responsiveness – Email, messages or WhatsApp and punctuality
  
• Support the organization in legal activities
  

Requirements

• Troubleshooting computer and Mobile devices hardware, Applications and Operating system Mandatory
  
• Knowledge of Mac OS and iOS troubleshooting is a must
  
• Excellent customer handling skills with professional language fluency is a must
  
• Spoken and written communication skills of English and local language with neighboring states languages is a must
  
• Time Management, Organizational problem-solving and analytical skills
  
• Ability to work with others and find creative solutions to current and future challenges
  
• Proficiency in using Spreadsheets and ability to analyze data and arrive at meaningful outputs.
  
• Should be able to handle customer queries and should aim at customer delight.
  
• Self-driven & goal-oriented and willing to work on Weekends – if the need arises.