Description
Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections!
~ NEW Pay Rates, Same Great Career Growth! ~
Who You Are:
Amoskeag Health is seeking a full-time Patient Service Representative who is organized, professional, and a welcoming individual who enjoys interacting with patients and visitors. You take pride in providing a positive first impression, guiding patients smoothly through the intake process, managing schedules efficiently, and keeping the front office running seamlessly.
What You'll Do:
-
Greet patients and guests and provide a welcoming first impression.
-
Check in patients, verify demographic, insurance, and prior balance information, and update records as needed. Screen patients for ability to pay and set up payment plans according to facility guidelines.
-
Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments.
-
Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed.
-
Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances.
-
Coordinate monthly Medical Discount Card renewals and maintain related reports.
-
Manage new patient requests from affiliated agencies and schedule appointments per protocol.
-
Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries.
-
Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol.
-
Notify clinical staff when patients require assistance beyond your scope.
-
Monitor waiting room activity to ensure patient safety.
-
Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed.
-
Complete mandatory safety-related and infection control in-services as designated by management.
-
Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity.
Requirements
What You'll Bring:
-
High school diploma or equivalent.
-
At least two years of customer service experience in a related field; healthcare experience preferred.
-
Excellent verbal and written communication skills.
-
Ability to work effectively with the public and maintain a professional, courteous demeanor.
-
Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are preferred but not required.
Summary
What We Offer:
- Compensation for this role is $18.00-$22.00.
- This is a full-time 40 hours position (on-site). Mon-Fri 8am-5pm, with occasional evenings/Saturdays.
- Benefits such as Medical, Dental, Vision, 403B with Company Match, PTO, Life Insurance, Continuing Education Opportunities and more!
- Work in a supportive, collaborative environment with a team dedicated to advancing Amoskeag Health’s mission.
Who We Are:
Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare.
We strive to create a welcoming and respectful environment for both patients and staff, where unique insights strengthen the care we provide. We value individuals who are adaptable, thoughtful, and dedicated to serving a wide range of patients with dignity and empathy. Become part of our team and make a meaningful impact in the community every day!