Description
Customer Sales Associate
Requirements
Position Overview
The Cashier / Customer Service Associate serves as the first and potentially final point of contact for customers in a retail furniture showroom. This role is responsible for greeting each customer, delivering outstanding service, accurately processing transactions, and maintaining a welcoming, professional environment in the store and at the point of sale.
Key Responsibilities
- Greet every customer warmly and assist with inquiries, order lookups, returns, and product or financing questions.
- If necessary, start the sales process when the GM and sales associates are with other customers.
- Accurately process sales transactions, exchanges, returns, and payments (cash, credit, checks, financing).
- Operate the POS system and ensure proper cash handling, balancing the register at the beginning and end of shifts.
- Communicate effectively with sales, delivery, and operations teams to ensure smooth customer experiences.
- Maintain a clean, organized front counter and reception area that reflects the store’s professional image.
- Verify order details, delivery schedules, and payment accuracy before completing sales.
- Provide product or warranty information and assist with financing or layaway processing.
- Handle customer concerns or complaints courteously, escalating to management as needed.
- Support clerical or administrative tasks such as filing invoices, printing receipts, and verifying daily cash reports
Qualifications
- High school diploma or equivalent required.
- 1+ year of experience in retail, specifically in a cashier or customer service role.
- Strong attention to detail and excellent numerical accuracy.
- Basic computer proficiency (POS systems or order software).
- Professional appearance and communication skills.
- Ability to stand for extended periods and occasionally lift items up to 25 lbs.
Core Competencies
- Customer Focus & Empathy
- Team Collaboration
- Problem Resolution
- Accuracy & Accountability
- Communication & Professionalism