About the role
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<div><strong>Benefits:</strong></div>
<ul>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
</ul>
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<div><strong>Benefits/Perks</strong></div><ul>
<li>Great small business work environment </li>
<li>Flexible scheduling</li>
<li>Paid time off</li>
</ul><div> </div><div><strong>Company Overview</strong></div><div>American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.</div><div>AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. </div><div> </div><div><strong>Job Summary</strong></div><div>To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.</div><div> </div><div><strong>Responsibilities </strong></div><ul>
<li>Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents</li>
<li>Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards</li>
<li>Register patients, update patient records, verify insurance accurately and timely, and check patients out </li>
<li>Determine, collect, and process patient payments and address collection and billing issues</li>
<li>Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests</li>
<li>Balance daily patient charges (cash, check, credit cards) against system reports</li>
<li>Complete closing procedures by preparing closing documentation and submitting required reports</li>
<li>Complete cash control procedures and secure financial assets</li>
<li>Maintain complete and accurate documentation</li>
<li>Other duties and responsibilities as assigned</li>
</ul><div> </div><div><strong>Qualifications</strong></div><div>High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. </div><div> </div>
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