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Travellers Cheques and Prepaid Servicing Analyst I (Spanish)

Min Experience

0 years

Location

Gurgaon, Haryana, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met. Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective. Responsibilities: Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques. Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques. Handle Escheatment calls and faxes. Process Refund Requests, Overspend and Excessive balance cases Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience. Respond to customer escalation and conduct a root cause analysis of the escalation Leverage expertise in analyzing risk related data, identifying fraud connections Manage change effectively to meet / exceed performance targets

About the company

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Skills

customer service
multilingual
data analysis
risk analysis
prioritization