Senior Manager - Digital Product Management (@ Work Communications)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Senior Manager lead the product strategy for @ Work's communications experience, defining new features, shaping the customer journey towards a more personalized and engaging user experience. Your focus will be to ensure that the product meets our business goals and provides an optimal customer experience, while owning the long-term strategy, roadmap development, end-to-end product delivery, providing thoughtful design feedback, and building metrics to measure success. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Marketing, UX, as well as GCS Product Management & Product Development teams. Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery Collaborate with engineering, marketing, product management, and product development teams to design, develop, and launch new features, delivering seamless, best-in-class communications experiences Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product Define and manage product strategy and development/release timelines, navigate complex dependencies, and clearly communicate impacts and updates to partners Build and actively lead a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams Monitor market trends, competitive landscape, and industry shifts in communications experiences to inform continuous product evolution Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.