About the role
This role is responsible for supporting a client within the meetings and events team, with the delivery of business intelligence reporting of their meetings activity. The ideal candidate must have a combination of technical skills mixed with excellent communication skills to work consultatively with clients. They will design and create customized reports and dashboards that include best practices for data visualizations while also embodying creativity and accuracy; analyze data to identify issues, trends, opportunities and work directly with clients to make recommendations to support their business needs.
What You'll do on a Typical Day:
Collaborate with account managers and clients in the design of custom Business Intelligence (BI) dashboards, metrics, reports, and implements the development
Translate and document business requirements into detailed technical design and programming specifications used to develop, modify and test in an ongoing production environment
Conduct ad-hoc analysis and research to identify key trends and insights that drive opportunities for cost savings, process improvements, and strategic decision-making that can support business decision needs
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Adept at blending, normalizing, and analyzing multiple and extensive data sets to yield reportable and relevant results
Shown ability to synthesize information and identify key trends, insights, and actionable recommendations to clients that can support business decision needs
Stay up to date with industry trends, best practices, and emerging technologies in data analysis and business intelligence
What We're looking for:
Minimum of 2-3 years of experience in a business intelligence or data analysis role, preferably within the travel, hospitality, or events industry
Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, or a related team
Proficient working with enterprise data visualization tools (i.e., Domo, Tableau, Power BI, SAP BI, etc.) and advanced ETL or Excel skills
Advanced to authoritative knowledge of Microsoft Office 365 suite of tools; Access and Excel are required
Experience with SQL and database querying is a plus
Good communication and presentation skills, with the ability to effectively convey technical information to non-technical audiences
Solid attention to detail and commitment to data accuracy and quality
Client facing experience a plus with customer service mindset
Comfortable with an environment where priorities change frequently