About the role
Operation Support of enterprise databases ensuring high availability through proactive monitoring, health checks, and self-healing. Resolving incidents under Incident Management, Root Cause Analysis through problem management, automate routine tasks, improve monitoring & alerting and perform changes under Change Management. The individual will be required to collaborate with numerous partners including Amex application teams, infrastructure support teams and various product and support vendors.
Proactively prevent business impacts and disruptions related to database failures.
Participate in technology bridge calls to circumvent unplanned business disruptions.
Assist with upgrades and/or migrations as requested by database engineering, database development, database infrastructure and application partner teams.
Assist in Disaster Recovery testing.
Knowledge of ITIL processes – Incident, Problem & Change Management.
Provide technical direction and assistance to our contractors.
Drive improvements within platforms.
Look for opportunities for developing automation, Efficiency and Self Service.
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