Customer Success Representative

Customer Success Representative What you'll do: As a Customer Success Representative at American Express, you'll play a pivotal role in fostering strong relationships with our Card Members. You'll be responsible for providing high-quality service and support to resolve inquiries, address concerns, and ensure a positive customer experience. In this role, you will: - Respond to inbound contacts from Card Members via phone, email, chat, and digital channels - Identify opportunities to proactively engage with Card Members to understand their needs and provide tailored solutions - Educate Card Members on their benefits, features, and services to help them get the most value from their American Express products - Troubleshoot issues and provide explanations in a clear, empathetic, and professional manner - Collaborate with cross-functional teams to ensure seamless service delivery - Demonstrate strong problem-solving skills and a commitment to continuous improvement What we're looking for: - 1+ years of customer service or client-facing experience - Excellent communication and interpersonal skills - Ability to multi-task, prioritize, and work in a fast-paced environment - Empathy and a genuine desire to help others - Passion for delivering an exceptional customer experience - Proficiency in English (additional language skills are a plus) - Flexibility to work a variety of shifts, including evenings, weekends, and holidays Why American Express? There are hundreds of reasons to join Team Amex, but here are just a few: - Competitive compensation and benefits package - Robust training and development opportunities - Supportive, collaborative, and diverse work environment - Opportunities for career growth and mobility - Commitment to corporate social responsibility and community involvement Join us on our mission to become essential to our customers and the world.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.