Customer Care Specialist

Join the American Express Global Customer Service team to engage with our cardmembers and deliver remarkable service and a positive brand experience. As a Customer Care Specialist, you will be the voice of American Express, and play a key role in driving customer satisfaction and loyalty. In this role, you will: - Provide exceptional customer service and resolve a wide range of inquiries from our Cardmembers, which may include questions about billing, accounts, fraud and more. - Effectively communicate and collaborate with customers to understand their needs and provide tailored solutions. - Continuously learn about our products, services and policies to ensure you are providing the most up-to-date and accurate information. - Proactively identify opportunities to enhance the customer experience and provide suggestions for process improvements. - Contribute to a positive, inclusive, and high-performing team environment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.