Customer Care Representative

As a Customer Care Representative, you will be the face of American Express and responsible for delivering a world-class experience to our Card Members. In this role, you will handle a diverse range of inbound customer service inquiries and requests related to our suite of consumer and small business products. You will leverage your strong communication skills, empathy, and problem-solving abilities to quickly understand each customer's unique situation and provide tailored solutions to meet their needs. Whether guiding a customer through a complex transaction, addressing a billing inquiry, or offering recommendations on how to maximize the value of their Card membership, you will play a critical role in building lasting relationships and deepening customer loyalty. This is an exciting opportunity to join a dynamic team and make a meaningful impact on the lives of our customers.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.