Customer Care Professional (Entry Level)
American Express
- Salary
- $31.8k - $39.6k
- Experience
- 0+ yrs
- Location
- New York, NY, Phoenix, AZ, Fort Lauderdale, FL, Phoenix, AZ, Sunrise, FL, Scottsdale, AZ, Miami, FL, Tampa, FL, Coral Gables, FL
- Job type
- Full-time
Required skills
- customer service
- problem solving
- communication
- customer satisfaction
- teamwork
- microsoft excel
- compliance
- multitasking
- analytical skills
- customer support
- negotiation
- operations
- payments
- project management
- reporting
- support
About the role
Join American Express as a Customer Care Professional (Entry Level)! As a Customer Care Professional, you'll be the face of American Express, responsible for providing world-class service to our Card Members. You'll have the opportunity to build meaningful relationships with our customers, resolve their issues, and deliver the legendary American Express experience. In this role, you'll:
- Provide exceptional customer service to Card Members through various channels including phone, chat, and email
- Resolve customer inquiries and concerns efficiently and effectively
- Demonstrate strong communication and problem-solving skills to deliver a seamless customer experience
- Navigate our systems and processes to provide accurate information and timely resolutions
- Exhibit a positive, empathetic, and professional demeanor at all times
- Collaborate with cross-functional teams to provide the best possible outcome for our customers
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.