About the role
Achieving best-in-class servicing effectiveness while meeting operational performance standards between enabling spend or taking actions to recover balances is what every Credit Authorizations Specialist do every day. In the Credit Operations team, you will join a group of driven and fun specialists focusing in reviewing customers profile, financial creditability and even creditworthiness to determine enabling spend and preventing losses. It is our upmost priority that the fine balance in decision making is in the best interest of American Express and our Card Members. So if you are ready to take on challenge and make an impact and be part of successful team and grow your career then we have the right job here. The successful candidate will be located in American Express Malaysia as part of the Credit Operations Team.
Responsibilities include but are not limited to:
Update card member account details with precision and attention to detail.
Respond to internal colleague inquiries in clear English writing.
Review, analyze, and process credit limit increase requests from cardmembers and managing risk effectively.
Turn each correspondence into a relationship-building experience.
Navigate customer inquiries comprehensively, ensuring full compliance with company policies from start to finish.
Handling a wide range of general and complex inquiries and problems including perform credit limit review and spend enablement review by mitigate risk.
Understand, determine and anticipate customer needs and present solutions as appropriate.
Adapt seamlessly to evolving business needs, policy adjustments, and process enhancements.
Understand and follow the market specific (local law) requirements in each case handling.
Collaborate seamlessly within a team environment, driven by a commitment to not just meet but exceed performance expectations.
Efficiently handle high-volume reporting tasks with precision and swiftness.
Market served: Multiple International Market.
About the company
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
