Associate, Digital Product Management

Digital acquisition is one of Amex's top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs. We are looking for a passionate, talented, and adaptable strategic thought leader to craft and deliver program initiatives across acquisition experiences that enable our customers to apply for American Express' products with the least amount of effort, wherever and however they choose to apply. This role will engage and collaborate with teams across the Enterprise to identify opportunities for centralizing processes, build, scale and maintain capabilities and tools to reduce journey friction, support journey teams' goals, improve efficiency and reduce time to market. The leader will be responsible for executing on an enterprise platform vision, enhance the product roadmaps, and ensuring teams & products evolved in-line with the platform strategy. You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn. Does this sound like you? As Associate, Digital Product Management – Intl Apply Platform, you will: · Support execution of apply platform's international roadmap, priorities, and growth opportunities. · Support & lead the launch of new product feature sets & capabilities, partnering closely with cross-functional stakeholders (teams across the Enterprise, engineering, UX design, analytics and more) · Develop a keen understanding of journeys, inclusive customer experience by researching & analyzing user experience, data & analytics to identify & quantify opportunity areas · Enable reporting and tracking of progress. · Translate technical specifications into business instructions & guidelines for marketing & other product partners to ensure a very high standard of documentation. · Lead the day-to-day agile ceremonies (daily stand-ups, planning, refinement, retrospectives) with the engineering & product partners to effectively deliver on the product roadmap.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.