Apprentice INDIA CFRO

American Express

Location: Gurugram, Haryana, India
Job type: Full-time

Required skills

Microsoft Office

About the role

In Credit & Collect team we connect with Card Members on Delinquent Account to collect on the Outstanding Balance/Amount Due.

Responsibilities

Responsible for contacting cardmembers with overdue accounts to secure payments on the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure
Ensure maximum recovery on accounts through inbound/outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Document necessary account information and offer custom solutions that benefit the customer
Balance customer interests with the interests of American Express
Proven analytical and problem-solving skills with a strong attention to detail
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Ability to evaluate card members financial and account data to make sound business decision
Analytical mind & attention to detail
Strong interpersonal, communication and listening skills. Excellent negotiation skills

Qualifications

Minimum Qualifications:

Bachelor’s degree
Not more than 5 years of difference between highest education degree (Graduation) completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges

Preferred Qualifications:

Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment & converse fluently with card members/clients

Additional Requirements:

Shift timings between 8:30 AM till 7:00 PM, including weekends) Shift timings between 8:30 AM till 7:00 PM, including weekends (Subject to change as per the business requirements)
Hybrid Environment- on site expectation 3 days/week.
Workplace Flexibility: Full time. Shift flexibility requirements.
American Express offers a fantastic and diverse working environment

Recruiting Organization Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities

Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express

Global financial services and credit card payment network.

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