Apprentice - CFN

Supporting the merchant business for EMEA market Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc. Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc). Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.